Can I return my order?

Yes, you can return your order within 30 days of receiving it, provided the item is unused, unworn, and still has its original tags attached.

Return shipping costs for change-of-mind returns are at your own expense. Once we have received and approved your return, your refund will be processed within 7 business days.

My size is sold out. Will it be restocked?

Popular items are restocked regularly. Simply enter your email address on the product page, and you'll automatically receive a notification as soon as your size becomes available again.

How do I place an order?

Select the product you would like to purchase, choose your preferred size, add it to your shopping cart, and follow the checkout process.

We offer secure payment through a variety of trusted payment methods.

What is the average delivery time?

Processing Time: 0–2 business days (Monday–Friday)

After your order has been processed, it will be handed over to one of our trusted delivery partners.

Transit Time: 3–5 business days (Monday–Friday)

Estimated Total Delivery Time: 3–7 business days.

Can I track my package?

Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking number.

You can use this tracking number on our Track & Trace page to follow your shipment.

Company Information

Webshop Name: Ella & Skye

Business Entity (optional): Ella & Skye

Address: [Your Business Address]

Company Registration Number: [Your Company Registration Number]

VAT Number: [Your VAT Number]

Email: support@ellaandskye.com

Phone: [Your Phone Number]

Contact: https://ellaandskye.com/pages/contact

Customer Service Opening Hours (GMT+10)

Monday – Friday: 9:00 AM – 5:00 PM

Saturday & Sunday: 10:00 AM – 3:00 PM

We strive to respond to your email within 24 hours.

Thank you for choosing Ella & Skye.