Shipping policy
Shipping Policy
Ella & Skye
https://ellaandskye.com
Address: [Your Business Address]
Email: support@ellaandskye.com
Phone: [Your Phone Number]
Contact: https://ellaandskye.com/pages/contact
This policy applies to customers located in Australia & the United States.
Ella & Skye operates from The Netherlands and ships internationally.
Shipping Policy for Ella & Skye
At Ella & Skye, we are committed to providing our customers with a smooth and transparent shopping experience, including clear and reliable delivery terms.
Free Shipping
We offer free shipping on all orders within Australia and the United States.
No minimum purchase is required.
Shipping Areas
We currently ship to customers in:
-
Australia
-
United States
Delivery Times
Below are our estimated delivery times for Australia and the United States.
Order Cut-Off Time: 5:00 PM (GMT+10)
Orders placed after this time will be processed on the next business day.
Processing Time: 0–2 business days (Monday–Friday)
Once processed, your order is handed over to one of our trusted shipping partners.
Transit Time: 3–5 business days (Monday–Friday)
Estimated Total Delivery Time: 3–7 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, public holidays, or other unforeseen circumstances.
Delivery Partners
We work with trusted shipping partners, including Australia Post and other reputable international carriers, depending on your delivery location.
Shipping Costs
Australia: Free Shipping
United States: Free Shipping
No minimum order value is required.
Delivery Issues
If your order is delayed, arrives damaged, or appears to be lost, please contact our customer support team as soon as possible.
We will work closely with the carrier to resolve the issue and ensure your order reaches you safely.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment through our tracking page.
Questions?
If you have any questions regarding shipping, please visit our FAQ page or contact our customer support team at support@ellaandskye.com.
Company Information
Webshop Name: Ella & Skye
Business Entity (optional): Ella & Skye
Address: [Your Business Address]
Company Registration Number: [Your Company Registration Number]
VAT Number: [Your VAT Number]
Email: support@ellaandskye.com
Phone: [Your Phone Number]
Contact: https://ellaandskye.com/pages/contact
Customer Service Opening Hours (GMT+10)
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 10:00 AM – 3:00 PM
We strive to respond to all emails within 24 hours.
Thank you for choosing Ella & Skye.