Refund policy

Return Policy

Address: [Your Business Address]
Email: support@ellaandskye.com
Phone: [Your Phone Number]
Contact: https://ellaandskye.com/pages/contact

This return policy applies to customers located in Australia & the United States.

Ella & Skye operates from The Netherlands and ships internationally.

30-Day Return Policy

At Ella & Skye, we want you to be completely happy with your purchase.

If for any reason you are not satisfied, we offer a simple and transparent returns process.

Overview of Our Return Policy

Return period

You have 30 days from the date you receive your order to return items.

Condition of Items

Returned items must be:

unused
unworn
unwashed
in their original condition
with all original tags and labels attached
in the original packaging

Easy Returns

Returning an item is straightforward, and our support team is always available to assist you.

Return Shipping Costs

Defective, Incorrect, or Damaged Items

If an item is faulty, damaged, or incorrect, we cover the return shipping costs.

Change of Mind / Doesn't Fit / Wrong Item Ordered

If you:

ordered the wrong size,
ordered the wrong item, or
simply changed your mind,

then the return shipping costs are your responsibility.

Please note: Return shipping fees are non-refundable.

How to Return an Item

Contact Us

Email support@ellaandskye.com with your order number and reason for return.

Receive Return Instructions

We will provide you with a return authorization and step-by-step instructions.

Repack the Item

Pack the item securely, including all accessories, tags and documents.

Print the Return Label

Once return shipping payment (if applicable) is received, we will email the return label.

Send the Parcel

Drop off the parcel at the return location indicated in your instructions.

Refund Process

Inspection

We inspect all returned items to ensure they meet the return conditions.

Refund

Once approved, we issue your refund.

Your bank or payment provider may take up to 7 business days to process the amount.

Exchanges

Need a different size, colour, or a different item altogether?

No problem—contact our support team, and we'll help you arrange an exchange quickly.

Questions?

Visit our FAQ page or send us an email at support@ellaandskye.com—we're happy to help.